How AMD uses Brightpearl to deliver stellar service

AMD Supply Employee works with aluminum stockAt AMD Supply, we work hard to provide Florida and the surrounding areas with high-quality aluminum products. But our number one priority is always the customer.

Especially for growing businesses like ours, it can be logistically difficult to continually innovate and improve our products while still providing stellar customer service. That’s why we made the decision to invest in Brightpearl, a cloud-based software service that allows us to streamline production orders, accounting, delivery, and support in one tool. We wanted to manage logistics in one place, so our employees can focus on what they do best — aluminum.

Our investment paid off. By using the latest technologies alongside the Brightpearl tool, we are able to work faster, more efficiently, and most importantly,  make our customers happy every day. Our sales team is equipped with tablets, allowing them to create orders and quotes wherever they are. We’re also able to see results and reports in real time, so we can continue to make the best decisions for our business and our customers. Brightpearl has helped AMD see a 30 percent growth in the past year — and we’re still growing. This month, AMD Supply was a featured success story on the Brightpearl blog.

From the blog:

“Sharing information within a company is really important to make sure everyone is working from the same page. When there are only one or two people in a company you can get by but as a business get bigger communication is key. We found that before Brightpearl, information within the company was really disjointed. The lack of consistency meant that customers were not getting the best service we could offer. Now we have Brightpearl managing our orders has never been easier but not only that, our relationships with our customers are much better.”

– Peter Loucks, AMD Supply Director

Read the full article to see how partnering with Brightpearl helps us help you.

If you have questions about an AMD Supply product or service, our customer service team is ready to help. Contact us through our website or give us a call, day or night, at 786-671-0700.

 

By | 2013-05-08T15:04:54+00:00 May 8th, 2013|Company Announcements|